Ticketing Operations, Events

10502

Secaucus, NJ, United States of America(US), 07094

WORK OPTION: 4 days a week in the Secaucus, NJ office

The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball.  Built around five professional sports leagues:  the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 214 countries and territories in more than 50 languages, and merchandise for sale in more than 200 countries and territories on all seven continents.  NBA rosters at the start of the 2023-24 season featured a record 125 international players from 40 countries and territories.  NBA Digital’s assets include NBA TV, NBA.com, the NBA App and NBA League Pass.  The NBA has created one of the largest social media communities in the world, with more than 2.3 billion likes and followers globally across all leagues, team and player platforms.  NBA Cares, the NBA’s global social responsibility platform, partners with renowned community-based organizations around the world to address important social issues in the areas of education, inclusion, youth and family development, and health and wellness.

Position Summary
Reporting to the Head of Global Event Operations, the Senior Manager of Event Ticketing Operations manages the league’s direct-to-consumer global event ticketing operation. This role requires an analytical skillset, strong presentation skills, a collaborative mindset, and deep knowledge of the ticketing and touring industries. The optimal candidate will become a business leader on all matters related to ticketing operations, including distribution, allocation, data acquisition, seat assigning, customer service and reporting.  

This role will liaise between internal departments, external business stakeholders, multiple ticketing providers, and NBA teams to develop and implement ticketing operations for the highest value media-driven NBA Events such as NBA All-Star, NBA Finals, and NBA Global Games; fan-first events such as NBA Experiences and NBA Crossover; and support of affiliate league events for the WNBA, NBA G League, NBA 2K League and USA Basketball. The optimal candidate will be a fast-paced high-impact executor responsible for the most intimate details of the ticketing distribution process while being fanatically dedicated to the experience of key constitutes. 

Major Responsibilities

• Drive the end-to-end creation, manifest building, allocation, sale and distribution of every global event ticket across multiple mobile ticketing platforms
• Process approved internal ticket requests while executing ticket sales plans
• Determine ticketing operations staffing needs at each event and marshal external resources that effectively solve for workload variances, optimize human capital, and deliver efficiencies 
• Lead data collection initiatives to ensure ticketing platforms deliver on fan acquisition priorities
• Manage customer service needs for all ticket holders
• Oversee box office operations on event days
• Serve as the primary global event ticketing liaison to internal business units, ticketing platforms, promoters, and teams
• Monitor secondary market activity and opportunities
• Partner with digital, marketing, and consumer insights teams in the development of thorough post-event performance analysis to optimize ticketing performance and ROI
• Implement and execute against a business plan for profitability in each event – creating ancillary revenue streams and efficiency measures that maximize OI and improve productivity

Required Skills/Knowledge

• Demonstrated performance history in ticketing operations across a multitude of domestic and international ticketing platforms and related ecosystems 
• Proficient in learning new ticketing platforms with minimal supervision
• Creative problem solver with demonstrated ability to design and optimize new processes and solutions that find opportunities others could not 
• Expert project and client management skills with a proven track record of successfully managing multiple ticketing projects simultaneously and a demonstrated understanding of event business models
• Dedicated teacher who can train internal stakeholders with minimal ticketing experience
• Advanced aptitude with project management software and all Microsoft Office applications including Word, Excel and PowerPoint
• Strong analytical orientation and experience using data and metrics to simplify recommendations and execute a shared definition of success
• Willingness to travel extensively – both domestically and internationally
• High energy, integrity, and humility 

Experience Needed

• 10+ years of professional experience in a consumer-focused ticketing role, preferably with a ticketing agency, and/or a sports or entertainment business, including experience with front office ticket sales, consumer research, and actionable data analysis
• 5+ years of global touring event experience in ticketing operations where the rights holder does not own or operate the venue
• Bachelor’s degree required, MBA or other graduate degree from top-tier school preferred
• Previous international ticketing experience; additional language skills preferred
   

Salary Range: [[$100,000 – $125,000]] 

The NBA does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to the NBA will be considered NBA property, and the NBA will not pay a fee should it hire the subject of any unsolicited resume. 

The NBA considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.

About the NBA
The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball.  Built around five professional sports leagues:  the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 215 countries and territories in more than 50 languages, and merchandise for sale in more than 200 countries and territories on all seven continents.  NBA rosters at the start of the 2021-22 season featured a record 121 international players from 40 countries.  NBA Digital’s assets include NBA TV, NBA.com, the NBA App and NBA League Pass.  The NBA has created one of the largest social media communities in the world, with 2.1 billion likes and followers globally across all league, team, and player platforms.  Through NBA Cares, the league addresses important social issues by working with internationally recognized youth-serving organizations that support education, youth and family development, and health-related causes.